Terms & Conditions

Welcome to NeuLooms. This website is operated by NeuLooms. Throughout the site, the terms "we", "us" and "our" refer to NeuLooms. NeuLooms offers this website, including all information, tools and services available from this site, to you, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms & Conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

Any new features or tools added to the current store shall also be subject to these Terms & Conditions. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates to this page. It is your responsibility to check this page periodically for changes; continued use of the website following any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., who provide us with the online e-commerce platform that allows us to sell our products and services to you.

1. Online Store Terms

By agreeing to these Terms & Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, and you must not, in your use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses or any code of a destructive nature. A breach or violation of any of these Terms will result in an immediate termination of your right to use the Service.

2. General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time. You understand that your content (excluding credit card information) may be transferred unencrypted over various networks, and may be adapted to meet technical requirements. Credit card information, when used, is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or otherwise exploit any portion of the Service without our express written permission. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

3. Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting more accurate, complete or timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information, which is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

4. Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

5. Products

• All products are handcrafted and made to order. Slight variations in colour, size, texture, and finish are natural characteristics of handmade items and are not considered defects.
• We have made every effort to display, as accurately as possible, the colours and images of our products; we cannot guarantee that your device's display of any colour will be accurate.
• We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction, and we may exercise this right on a case-by-case basis. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.

6. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. You agree to provide current, complete and accurate purchase and account information for all purchases made through our store, and to promptly update your account and other information so that we can complete your transactions and contact you as needed.

7. Optional Tools

We may provide you with access to third-party tools that we neither monitor nor have any control nor input over. You acknowledge and agree that we provide access to such tools "as is" and "as available", without any warranties, representations or conditions of any kind. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion.

8. Third-Party Links

Certain content, products and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

9. User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right, and will not contain unlawful, abusive or obscene material. You are solely responsible for any comments you make and their accuracy; we take no responsibility and assume no liability for any comments posted by you or any third party.

10. Personal Information

Your submission of personal information through the site is governed by our Privacy Policy.

11. Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice.

12. Prohibited Uses

In addition to other prohibitions as set forth in these Terms & Conditions, you are not permitted to use the site or its content for any purpose that is unlawful, or to ask others to carry out or take part in unlawful acts, or to breach any local rules, regulations or ordinances. You may not infringe upon or violate our intellectual property rights or the intellectual property rights of others, and you may not harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability. Please do not submit anything false or misleading, upload or transmit anything that could interfere with the proper working of the site, gather or track the personal information of others, or attempt to circumvent the security features of the site. We reserve the right to terminate your use of the Service for violating any of these prohibited uses.

13. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. Your use of, or inability to use, the Service is at your sole risk. The Service and all products delivered to you through the Service are provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied.

In no case shall NeuLooms, our directors, officers, employees, affiliates, agents, contractors, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, arising from your use of the Service or any products procured using the Service, even if advised of the possibility of such damages.

14. Indemnification

You agree to indemnify, defend and hold harmless NeuLooms and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers and employees, from any claim or demand made by any third party due to or arising out of your breach of these Terms & Conditions or your violation of any law or the rights of a third party.

15. Severability

In the event that any provision of these Terms & Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination not affecting the validity and enforceability of any other remaining provisions.

16. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms & Conditions are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Service. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

17. Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision. These Terms & Conditions and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us.

18. Governing Law

These Terms & Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of India, and any disputes shall be subject to the jurisdiction of the courts of Uttar Pradesh, India.

19. Changes to Terms & Conditions

You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.

20. Contact Information

Questions about the Terms & Conditions should be sent to us:

• Email: neulooms@gmail.com
• Phone: +91 9196244543
• Address: Civil Lines, Powerhouse Road, Bhadohi (U.P.), India

Last updated: 1 August 2026